HM
HILDA M
1 reviews | Active since Nov 2009
12 Oct 2021, 18:28
Vodacom stood a customer up for a month. To get heard, one has to opt for platforms like hellopeter first.
I have made an upgrade via the vodacom website. I then received an email with the new package and all. VODACOM SAID ON THE UPGRADE CONFIRMATION EMAIL THAT MY DELIVERY WILL BE DURING WEEKDAY BETWEEN 8AM TO 5PM. I MUST HAVE MY ID, SMART CARD AND OR VALID PASSPORT READILY AVAILABLE. I have a reference number inclusive.
All this was approximately 1 month ago in the month of September 2021. I have been stood up. No follow up..Nothing.
It is so exhausting to deal with a company that does not understand customer satisfaction like Vodacom. Why on earth would a customer be stood up for a month. Vodacom is rude.
I am due for an upgrade in the month of August 2021 already. Yhooooo
I am left with a "YOUR NEW DEVICE IS ON ITS WAY" email since 20.09.2021 until now 12.10.2021 and counting
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Oct 2021, 07:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Oct 2021, 07:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
HM
HILDA M's updateReviewer Update
14 Oct 2021, 12:36Good day Vodacom
I am infuriated by your conduct. After my first formal complaint on the 12.10.2021. I receivef a call on the 13.10.2021 @ 08:50 ***) after the above response.
You gave me a very lousy excuse for standing me up. A system is operated by a person. YOU DID NOT DO YOUR WORK. ADMIT IT.
With that being said, I had to start giving you guys background and state my known reference number AGAIN.
I was promised to be called back after 15 minutes from that time 08:50.
You VODACOM vanished again. It is sickening. It is appalling. It is unprofessional. Today is the 14th October 2021. Another hellopeter review. You are failing as a company, Vodacom.
Why have you not come back to me? Is it the damn system again. Should i email the CEO for a service? I need a call Back NOW. you owe me that much and my package as I have ordered.
Yhoooo
Allow me to call / email VODACOM CEO by 13:30 14.10.2021 because you are not doing a your job.
I am infuriated by your conduct. After my first formal complaint on the 12.10.2021. I receivef a call on the 13.10.2021 @ 08:50 ***) after the above response.
You gave me a very lousy excuse for standing me up. A system is operated by a person. YOU DID NOT DO YOUR WORK. ADMIT IT.
With that being said, I had to start giving you guys background and state my known reference number AGAIN.
I was promised to be called back after 15 minutes from that time 08:50.
You VODACOM vanished again. It is sickening. It is appalling. It is unprofessional. Today is the 14th October 2021. Another hellopeter review. You are failing as a company, Vodacom.
Why have you not come back to me? Is it the damn system again. Should i email the CEO for a service? I need a call Back NOW. you owe me that much and my package as I have ordered.
Yhoooo
Allow me to call / email VODACOM CEO by 13:30 14.10.2021 because you are not doing a your job.
HM
HILDA M's update14 Oct 2021, 12:36
Reviewer Update
Good day Vodacom
I am infuriated by your conduct. After my first formal complaint on the 12.10.2021. I receivef a call on the 13.10.2021 @ 08:50 ***) after the above response.
You gave me a very lousy excuse for standing me up. A system is operated by a person. YOU DID NOT DO YOUR WORK. ADMIT IT.
With that being said, I had to start giving you guys background and state my known reference number AGAIN.
I was promised to be called back after 15 minutes from that time 08:50.
You VODACOM vanished again. It is sickening. It is appalling. It is unprofessional. Today is the 14th October 2021. Another hellopeter review. You are failing as a company, Vodacom.
Why have you not come back to me? Is it the damn system again. Should i email the CEO for a service? I need a call Back NOW. you owe me that much and my package as I have ordered.
Yhoooo
Allow me to call / email VODACOM CEO by 13:30 14.10.2021 because you are not doing a your job.
I am infuriated by your conduct. After my first formal complaint on the 12.10.2021. I receivef a call on the 13.10.2021 @ 08:50 ***) after the above response.
You gave me a very lousy excuse for standing me up. A system is operated by a person. YOU DID NOT DO YOUR WORK. ADMIT IT.
With that being said, I had to start giving you guys background and state my known reference number AGAIN.
I was promised to be called back after 15 minutes from that time 08:50.
You VODACOM vanished again. It is sickening. It is appalling. It is unprofessional. Today is the 14th October 2021. Another hellopeter review. You are failing as a company, Vodacom.
Why have you not come back to me? Is it the damn system again. Should i email the CEO for a service? I need a call Back NOW. you owe me that much and my package as I have ordered.
Yhoooo
Allow me to call / email VODACOM CEO by 13:30 14.10.2021 because you are not doing a your job.
HM
HILDA M's updateReviewer Update
14 Oct 2021, 13:39I wish to cancel my long service with vodacom.please put me through cancellation when you do decise to call. I refuse to pay for such a poor services.
HM
HILDA M's update14 Oct 2021, 13:39
Reviewer Update
I wish to cancel my long service with vodacom.please put me through cancellation when you do decise to call. I refuse to pay for such a poor services.