YJ
Yonela J
1 reviews | Active since Jan 2020
01 Jul 2022, 15:28
Vodacom Stone Towers, king Williams Town.
So I’m in vodacom in King Williams Town at Stone towers and we are told to stand outside in a queue as if we’re sheep while there is literally one customer inside the shop. I ask the person working there why must we stand outside she proceeds to inform me that it’s regulations with thee worst attitude any customer service person should ever have. I ask which regulation is that she says COVID and then she ignores me. So I don’t know if this is how Vodacom is training their people but my recommendation is that they need to do better.
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Replies (1)Vodacom's replyOfficial
02 Jul 2022, 10:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jul 2022, 10:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
