Vodacom ****** my Data

Item: Vodacom
Rating: 1
Author: Jaco B

Phoned the call centre to cancel my data contract. The operator convinced me to change the data contract to a Topup package. I had 16gig data left on the device. The operator did not state that I will forfit the 16gig of data. Guess what. All 16gig gone. Phoned to get this rectified, was on the line for 15min. It woyld have been logged with another department to get resolved. Still nothing.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

04 Nov 2017, 08:38

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply04 Nov 2017, 08:38

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Jaco B's updateReviewer Update

18 Nov 2017, 13:31

It now has been more than 2 weeks and still no response from Vodacom. No phone call no data. Very dissapponted.

Jaco B's update18 Nov 2017, 13:31

Reviewer Update

It now has been more than 2 weeks and still no response from Vodacom. No phone call no data. Very dissapponted.

Vodacom's replyOfficial

11 Dec 2017, 12:07

Dear Jaco,

I do apologise for the delay in response and inconvenience caused.

I've responded to you via SMS with feedback.

Regards,

Vodacom's reply11 Dec 2017, 12:07

Official

Dear Jaco,

I do apologise for the delay in response and inconvenience caused.

I've responded to you via SMS with feedback.

Regards,