MM
Mark M

1 reviews | Active since Dec 2011

03 Mar 2017, 18:09

Vodacom Stole My R50 Airtime

<p>On the 3rd of March around 1540 Hrs , I bought 2 power internet bundles worth R25 each. I never received any confirmation or SMS but R50 was deducted from my airtime. I contacted the contact center 3 times the the agents were not helpful. Some of the agents I spoke to are Lebo and Bonani who were both disrespectful and unhelpful. I have been with Vodacom for almost 10 Years now and I find it so disgusting that Vodacom can ***** from their clients. I am very disgusted and contemplating moving to another network who is sensitive to client queries. I would like someone with Authority from Vodacom to contact me and resolve this issue.</p>

0
Replies (2)
Vodacom
Vodacom's reply04 Mar 2017, 06:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MM
Mark M's update07 Mar 2017, 10:13
Reviewer Update

Thanks Vodacom. I got my airtime back.