1 reviews | Active since Dec 2011
Vodacom Stole My R50 Airtime
<p>On the 3rd of March around 1540 Hrs , I bought 2 power internet bundles worth R25 each. I never received any confirmation or SMS but R50 was deducted from my airtime. I contacted the contact center 3 times the the agents were not helpful. Some of the agents I spoke to are Lebo and Bonani who were both disrespectful and unhelpful. I have been with Vodacom for almost 10 Years now and I find it so disgusting that Vodacom can ***** from their clients. I am very disgusted and contemplating moving to another network who is sensitive to client queries. I would like someone with Authority from Vodacom to contact me and resolve this issue.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thanks Vodacom. I got my airtime back.
Thanks Vodacom. I got my airtime back.
