RS
Ronel S

1 reviews | Active since Sept 2010

01 Aug 2021, 15:14

Vodacom stole my number and sold it to someone else

I have a vodacom power mini ****le that I use when away from home. Today I loaded R385 on the number and could not get connectivity. I went to the Vodacom shop and was told that my number was recycled, and the assistent installed a new sim card wit a new number. He could not help me to get the data transfered to the new number and said I must try on Monday. Today is Sunday. He did call the helpline but the lady I spoke to could not help either. Is it not a ******** offence to take a number I bought and paid for and then sell it to another customer? I was never notified that the number was not mine anymore. Absolutely shocking and ******** behaviour by Vodacom. What a bunch of thieving psycopaths.

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Replies (1)
Vodacom
Vodacom's reply02 Aug 2021, 08:09
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team