RS
Ronel S
1 reviews | Active since Sept 2010
01 Aug 2021, 15:14
Vodacom stole my number and sold it to someone else
I have a vodacom power mini ****le that I use when away from home. Today I loaded R385 on the number and could not get connectivity. I went to the Vodacom shop and was told that my number was recycled, and the assistent installed a new sim card wit a new number. He could not help me to get the data transfered to the new number and said I must try on Monday. Today is Sunday. He did call the helpline but the lady I spoke to could not help either. Is it not a ******** offence to take a number I bought and paid for and then sell it to another customer? I was never notified that the number was not mine anymore. Absolutely shocking and ******** behaviour by Vodacom. What a bunch of thieving psycopaths.
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Replies (1)Vodacom's replyOfficial
02 Aug 2021, 08:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Aug 2021, 08:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
