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Phumzile M
1 reviews | Active since Jul 2019
23 Nov 2020, 18:37
Vodacom stole my number
Vodacom disconnected my number when I put the sim card on the phone after not using it for awhile and it said no service, When I try and call the number now it goes straight to voicemail. I have called their customer care lines and I have not been able to get any help. I have had a very long time. I will port all my numbers to a different ISP if Vodacom does not bring back my number and I will cancel any relation I have with them. This is the number these guys stole from me 0.7.2.1.3.4.8.5.3.1
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Vodacom's replyOfficial
24 Nov 2020, 06:52 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Nov 2020, 06:52
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Phumzile M's updateReviewer Update
24 Nov 2020, 09:50So what can I do to get my number back? Are you telling me that I will not be able to get my number back? I was not made aware that Vodacom can just take a person's number I bought the SIM and the number surely this business rule of yours is violating the consumer protection act and my rights as a consumer.
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Phumzile M's update24 Nov 2020, 09:50
Reviewer Update
So what can I do to get my number back? Are you telling me that I will not be able to get my number back? I was not made aware that Vodacom can just take a person's number I bought the SIM and the number surely this business rule of yours is violating the consumer protection act and my rights as a consumer.