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Petro P

1 reviews | Active since Mar 2019

03 Mar 2019, 09:09

VODACOM STOLE MY MONEY! VODACOM IS ******** AND **********!!!

I've always been a huge supporter of vodacom until the 1st of March when my usual debit order went of. Instead of the usual amount of R1800 being debited I was shook to the core on a lazy Friday night to find that Vodacom has debited a near amount of almost R10000.00... HOW IS THIS POSSIBLE. I took a look at my billing information online to find that I've been billed for OUTRAGEOUS thing including a R6500.00 data usage amount as well as a further R1222.00 for TAX!?!? Not to even mention the other small absurd things you are billing me for. And now I see when looking at my account info this for just for two days my bill for end March is already near R1000.00 *** VODACOM!?!?!?! THIS IS ABSURD!!! Not to even mention that you debited more money out of my cheque account than there was available, meaning that I am going to pay an excess amount and I am going to be fined by ABSA for the inconvenience YOU have caused me. And wait there's more now my other scheduled debit orders are hopping and not going through meaning ABSA is going to fine me for that excess amount as well, Oh and not to even mention that I had my 1st Anxiety attack on Friday first of March BECAUSE OF YOU!!! Which I can promise you is further medical expenditures that you are not going to cover... I have to BECAUSE OF YOU! I went to the nearest VODACOM on Saturday 2nd of March and the only thing that I was told was to WAIT for you guys to investigate it within 7 working days... NEWS FLASH MY DEBIT ORDERS THAT HOPPED, THE ABSA OVERDRAFT AND MY ANXIETY ATTACK DID NOT WAIT FOR 7 WORKING DAYS!!! Your customer services sucks. I am still waiting to hear from you and in the mean time my bank account stands on R 0.00... yes you didn't even leave 1c. I WILL NEVER USE OR RECOMMEND VODACOM AGAIN TO ANYONE!! What you are doing is ******** AND **********. YOU ARE LYING TO CUSTOMERS AND *****ING THEIR MONEY. NOT TO EVEN MENTION THE PAIN AND SUFFERING YOU ARE PUTTING ME THROUGH. I Am fed up with Vodacom you have left a bad taste in my mouth.

0
Replies (5)
Vodacom
Vodacom's reply03 Mar 2019, 10:06
Official
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
PP
Petro P's update03 Mar 2019, 10:14
Reviewer Update
Your robotic reply is typical VODACOM... be assured that if "contacted in due course" does not occur very soon I would be in inclined to take further steps regarding this... like sharing this ridiculous reply all over the media as well as legal action. Regards Angry Fed up Customer
Vodacom
Vodacom's reply04 Mar 2019, 17:18
Official
Dear Petro, 

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 

Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. 
 
Regards,
Vodacom Consumer Website Team 
PP
Petro P's update04 Mar 2019, 17:24
Reviewer Update
Dear Vodacom,/ ********** and ******** debtors, You have 24 hours to contact me with regard to this matter otherwise further steps will be taken. Regards, Vodacom consumer/still fed up
PP
Petro P's update01 Apr 2019, 21:55
Reviewer Update
So Vodacom now at 22:00 in the evening I have to sit here and write a complaint about you again. After a lengthy email from you department that said that after an investigation you found that the amount you charged me was correct but that you will discount it for the month of February and March... you now debited me a near R9000.00 again... how is this possible again when we took the sim card out of the router when the data was finished... to ensure that there would be no extra costs... this is **************** I am so fed ip with Vodacom you are ***** and *****s and you don't care about your customers