Vodacom stole my money --- No feedback in 23 days --- stay away from vodacom

<p>Somewhere in Aug I received a call from a sales department giving away free to all Vodacom customers the following </p> <p> </p> <p>No extra charge she says it giving for 1 added Gig of data on your existing contract with no extra charge. I asked several times are you sure are you sure. yes she says. and we give you a free sim card to use in another phone if you want to use as an extra number as a pay as you go </p> <p> </p> <p>a month later in September my normal account deduction went off with an additional 119 rand so no it was not free gig I had to pay for it.</p> <p>I made contact and told them false advertising, not giving all the details, lying and this is not what was sold as I didn’t purchase anything as I was not going to pay an additional amount. </p> <p>yes they refunded me but now that I check they only refunded R105 where is the rest. </p> <p> </p> <p>to my utter disgust and till today no feedback..... </p> <p> </p> <p>over R70000 charged not the 2 November deducted for my bank account..... </p> <p>after 5 hours, calls to my bank ,. reversing of debit orders </p> <p>being told to go to a police station to get an avadavat etc. etc. etc. </p> <p> </p> <p>I was informed that old call if a number i know nothing of and the "false and lies "sold to me as a free GIG"</p> <p>I was charged a cancelation fee for something i did not purchase </p> <p> </p> <p>I get voice calls 4 times a day for an outstanding balance of R6000 because there are *********** staff at Vodacom no department speaks to each other, they don’t have a proper service level agreement.</p> <p> </p> <p>Now what of my credit rating as i have an outstanding account</p> <p>Where is the additional amount why only refunded in October </p> <p>Then you charge me an additional R100</p> <p>who pays my time and compensation for petrol calls and time off work to sort out a mistake you made due to *********** staff. </p> <p> </p> <p>does it really take 10 days firstly to resolve a complaint I can just imagine what chaos is going on with other clients’ accounts then I am told another 16 to 20 days for refund... so another 20 days of calls saying I owe money......</p> <p> </p> <p>I think you have a pathetic customer experience motif that is if you have one </p> <p>clearly you can’t get one simple instructions right. </p> <p>you have no concern with treating a customer Fairly </p> <p>no feedback loop </p> <p> </p> <p>I am totally disgusted and will be moving once my contract is up and not recommend Vodacom......</p> <p> </p> <p>Reference numbers I received thus far</p> <p>16 November : EC04CWPTSRF ; 2 November: vodacom 1- ********** 2735; 10 October I ********** </p> <p> </p>