Vodacom stole my money and now refuse to refund me!

Facts: 1. On 27 July 2017 I was contacted by Vodacom for an upgrade on my contract. I was offered a Data plan for 5GB daytime and 5BG night-owl with a Free Wi-Fi Router for R219pm, which I accepted. 2. On 2 August I received the WI-FI router with a SIM card. I called to enquire about this as I was placed under the impression that my current contract will be upgraded. This did not turn out to be the situation, and the Data plan was in fact a new contract on a new number, which is not what I wanted. They the activated the SIM card and tol me to call the call center the next day, which I did. 3. On 3 August I called back and was informed that this is a new contract. On my Vodacom app, an amount for R418 was loaded for this contract. I informed the call center why this amount was charged instead of the R219 I initially agreed to, they could not give me an answer. I was still within my 7 days cooling off period and asked for an immediate cancellation of this product and for the Wi-Fi router and sim card to be collected again. 4. The items were collected on 7 August 2017 by the courier. 5. I contacted Vodacom and I was informed to only call back on Friday 11 August, 3 working days and because of the Public Holiday on 9 August, I will only be assisted on the 11th 6. The 11th I called ********** and ********** and Vodacom confirmed that the goods had been received and they cancelled the contract Ref 1- ********** ********** 7. My Vodacom account is deducted on 01 Sept 2017 for R918.20, when my account should be R583.50. I downloaded my statement and saw an amount of R334.70 was charged for the contract I cancelled. 8. I called Vodacom the morning of 2 September 2017 and reported that I was charged for the contract I cancelled and I would like to have the money refunded to me. Ref 1- ********** ********** and told they would get back to me within 24hrs, however that that day was a Saturday so I would only be contacted on Monday 4 September 2017/ 9. Today 9 September I realized that no one contacted me. I called again and after being cut-off and called again and waited again, I was able to speak to someone in the call center who told me the call was closed and I will not be refunded. I demanded to speak with someone else and spoke with Vusumuzi Manganye. He told me that the call was logged incorrectly on 2 Sept that is why it was closed, however I was not informed of this in any way. He would have to log a new call, Ref 1- ********** ********** to the Retention/Credit and Refunds department and I will have to wait another 48hrs or 7 working days to hear what will happen.

Vodacom got their goods back. The staff member I spoke to on 2 Sept 2017 was clearly *********** and because of her, a new call must be logged, and me the customer just has to hurry up an wait. Vodacom your service is appalling! My contact os coming to an end in October and I have every intention of leaving you as a customer for almost 15years! I want the R334.70 Vodacom stole refunded to me back in cash!