NC
Naomi C
1 reviews | Active since Oct 2012
29 Dec 2020, 15:23
Vodacom stole my money!
Vodacom added accidental insurance cover to my and my husband's contracts without our knowledge. They blamed a 'glitch in the system'. They debited us both for a second premium even though I had brought this to their attention. I have been trying to get refunded since 13th November made about 12 calls and spent HOURS on the phone and still nothing! This is theft.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 Dec 2020, 07:08 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Dec 2020, 07:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NC
Naomi C's updateReviewer Update
04 Jan 2021, 11:02Thank you for taking the time to respond. I do appreciate at least some form of communication. Please note that while I have spent literally hours and hours on the phone with your insurance department, my issue has still not been resolved. I am still being given the run around and I still have not been refunded. I also really do not appreciate having to deal with Finrite as I am not a client of theirs and have never been a client of theirs. Vodacom gave them my information (which I did not consent to), I should not have to spend my time and money sorting out a mistake made by you.
NC
Naomi C's update04 Jan 2021, 11:02
Reviewer Update
Thank you for taking the time to respond. I do appreciate at least some form of communication. Please note that while I have spent literally hours and hours on the phone with your insurance department, my issue has still not been resolved. I am still being given the run around and I still have not been refunded. I also really do not appreciate having to deal with Finrite as I am not a client of theirs and have never been a client of theirs. Vodacom gave them my information (which I did not consent to), I should not have to spend my time and money sorting out a mistake made by you.