JF
Jonathan F

1 reviews | Active since Jun 2016

07 Jun 2016, 00:18

Vodacom stole my money

<p>Lies lies lies and more lies... My contract with vodacom was cancelled prematurely due to the fact that there was zero reception in the area that I live even although it falls within the coverage area. Followed a hugely long process and vodacom motivated to cancel the contract as I was paying for a service I couldn't receive. I was never a fault whatsoever on my side. On the 1st of June Vodacom stole R15000 from my account. I have been fighting to get my money back. I have received credit notes for R8000. And been promised for a week that the money would be paid back. Guess what I am still waiting. Now I can't call anyone. Because I am told I have exceeded the call limits to the call center I must try again next month. I have spoken to people in accounts, legal, cancellation, collections. And just get fed the same pack of lies. Anybody have any further suggestions?</p>

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Replies (1)
Vodacom
Vodacom's reply07 Jun 2016, 05:34
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards,

Consumer Website Team