CF
Cheyne F
1 reviews | Active since Mar 2014
19 Oct 2018, 07:32
Vodacom stole my money
How do you speak to a human at Vodacom? All their numbers are automated responses.
Anyways, what the hell are Vodacom doing just taking money off randomly from my account in the middle of the month (or rather a few days before payday)? Instead of taking it off on the agreed upon date?
I can see why it's safe to make all numbers evil, because at least then the Vodacom Call Centre staff won't get all the abuse for stupid decisions made by others.
What number can I dial?
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
19 Oct 2018, 07:34 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Oct 2018, 07:34
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
CF
Cheyne F's updateReviewer Update
19 Oct 2018, 07:41Still doesn't solve the problem of how people phone you though. This seems a very roundabout way to get hold of a business
CF
Cheyne F's update19 Oct 2018, 07:41
Reviewer Update
Still doesn't solve the problem of how people phone you though. This seems a very roundabout way to get hold of a business
CF
Cheyne F's updateReviewer Update
19 Oct 2018, 08:32Also, are you guys going to compensate me for going into overdraft on my account? Because your error/greed has resulted in further costs to me.
I'm guessing due course is not anytime soon, what's really insulting is that it's another automated response, so you have to wonder if outside of the stores, is there anyone at Vodacom. How do I make this a zero?
CF
Cheyne F's update19 Oct 2018, 08:32
Reviewer Update
Also, are you guys going to compensate me for going into overdraft on my account? Because your error/greed has resulted in further costs to me.
I'm guessing due course is not anytime soon, what's really insulting is that it's another automated response, so you have to wonder if outside of the stores, is there anyone at Vodacom. How do I make this a zero?
Vodacom's replyOfficial
19 Oct 2018, 09:10 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Vodacom's reply19 Oct 2018, 09:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team