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Melina L

1 reviews | Active since Mar 2016

30 Sept 2017, 16:41

Vodacom stole my money

Earlier today I logged onto my bank account and saw that Vodacom deducted R5 381.31 from my account. When I called to find out what this was for, the amount deducted is for a number which is not mine. I have debit orders which will now not go off my account due to insufficient funds and Vodacom tells me that I have to wait for 7-14 days to get the money bac****!!! One of the accounts supervisors was also meant to call me back (he was busy with another call when they tried to put me through). As I expected, I have heard nothing! Surely there must be a way to bypass the system of having to wait 7-14 days when Vodacom is the one that has made the error?? In fact, I could lay a charge of theft against Vodacom as they had no authorisation to take that money from my account. VERY angry!!

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Replies (2)
Vodacom
Vodacom's reply01 Oct 2017, 07:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

ML
Melina L's update03 Oct 2017, 11:39
Reviewer Update
That automated reply from Vodacom is just that - no one bothered to call or contact me about this. I have now spent another 2 days trying to get to the bottom of this. Going from one dept to the next because they like passing the buck. At least someone admitted that they billed me over R5000 by mistake - however, despite the fact that the took the money from me in error - they tell me it will probably take 7-14 days for the money to be back in my account. I find this totally unacceptable. Vodacom makes the mistake, but I am the one that has to be inconvenienced and be out of pocket???? It makes me so mad that a big company can simply do what it wants with a client, but if I didn't have funds in my account for their debit order to clear, I would be harassed by their debt collecting people from day 1, get charged penalties etc etc.