MV
M V

1 reviews | Active since Aug 2017

22 Aug 2017, 09:06

Vodacom stole my money!!

7days ago I bought 3GB for 30days, but I only used 1.178GB up until last night 8pm. Suddenly I get messages saying my data bundle is depleted!! I have screendumps for everyday's usage so don't mess with me, Vodacom!! You stole 1.82GB from me and I want it returned immediately. My usage for each day since my new bundle 7days ago is as follows: 400+155+111+212+85+143+72=1.178GB. Can you see how impossible it is to use up 3GB in 7days?! My other voda**** phone also zero'd, but returned to normal after 15 minutes or so. It is only this one that is still on zero. I am absolutely livid as I do my business from this phone and Vodacom cut me off right in the middle of work last night!! I am up for renewal of my contract on the other phone and the outcome here will indicate whether I will be staying with voda**** or not. I loathe your business ethics. Get it sorted out and return what you stole from me.....I have work to do!!!!!!!!!!!!!

0
Replies (4)
Vodacom
Vodacom's reply22 Aug 2017, 09:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

MV
M V's update22 Aug 2017, 09:34
Reviewer Update
Are you giving us something extra for the absolute inconvenience you caused?? I was right in the middle of business last night at 8pm and yet, here we are at 09h30 the next morning and I still can't get to work!!
MV
M V's update24 Aug 2017, 16:11
Reviewer Update
Thank you, Vodacom, for the extra 500MB you gave me.......I appreciate it greatly.
Vodacom
Vodacom's reply29 Aug 2017, 15:42
Official

Good Day

Kindly note that feedback has been sent to you.

Regards

Dc