CP
Cedric P

1 reviews | Active since Mar 2009

31 May 2017, 10:31

Vodacom stole my money

<p>I noticed money taken from my Vodacome account with the description of Vodacom Live. The person at the call centre said this is for games which I subscribed to. This has been taken from my account for 2 months before I noticed it. I explained that I never subscribed to anything. I never received any games. I never received any notification that I was subscribed to anything. I am a 52 year old man, I dont play cell phone games. Nobody else has access to my phone, I dont have any children. Vodacom's customer care only shrug their shoulders and say their is nothing that they can do to get my money back. So they simply take my money and there is absolutely nothing I can do about it. This is blatant theft. I have been a customer for more than 20 years and this is the first time something like this happens. I dont use the internet on my phone. I use less than 300mb data per month. IT IS TIME THAT SOMEBODY STANDS UP FOR THE CONSUMER AGAINST THESE GIANT CORPORATES!</p>

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Replies (1)
Vodacom
Vodacom's reply31 May 2017, 10:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team