hB
henry B

1 reviews | Active since Jul 2015

01 Jul 2015, 14:58

VODACOM STOLE MY MONEY

Every month i receive R200 airtime from Vodacom.i had R1322 worth of airtime on my phone. But on the 1st of July 2015, instead of receiving the normal amount of R200, i only received R57 worth of airtime. This is unacceptable!! <br> Then i phoned customer care and they told me that the airtime was forfeited due to the fact that 5 months has passed and once that happens the airtime will forfeit.<br> However, if i pay my account every month and vodacom decides to forfeit the airtime i have not used yet, shouldnt i be reimbursed for the airtime i have not used?<br> i am very unhappy about this since i have been a loyal customer and did not expect to be ****** and treated in such an unsatisfactory manner

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Replies (1)
Vodacom
Vodacom's reply02 Jul 2015, 08:10
Official
Hello henry1952,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team