TL
Thamsie L

1 reviews | Active since Sept 2010

11 Oct 2017, 18:54

Vodacom stole my Data Bundles

Last week I bought 500mb sat there was no network only to find my data gone Sunday morning, called 111 was told its system error will be resolved in 48hrs so I decided to buy 100mb sunday to keep me going while I wait that was finished within few minutes, Monday I bought 250mb also it disappeared same day called in given another Ref number assured I will be contacted nothing happened..yesterday I bought1Gig didn't use my phone the whole day yesterday opened it today n all my data vanished. Now I'm ****ed off what the hell is going on Vodacom is *****ing my data..im assured that technician are working on it buy nothing happened since Sunday. I want all my data coz it's not my apps it's Vodacom, I have telkom Wi-Fi which I use to update my apps not data and even if I were to update an app it can't take all that data...i want my data back n I will be porting to Telkom coz I called 111 and went to vodashops they all blame each other n their technicians are not doing their job. I'm sick of Vodacom I can't keep wasting money like this...less than 7 data 500mb 100mb 250mb 1Gig is all gone that's insane..no apps can take aĺ that data it has never ever happened before.I want my data...each time I call this is what I get .....Dear Customer, Your service request no. A2-6IK3-L7R149 has been logged. We will contact you via sms, email or phone call within 2 working days. Vodacom Customer Care: 082111...i got one Monday n today, Sunday the person I spoke to told me I'm not the only one who lost data due to network issue on sat he will log a query and he didn't..im ****ed off now

0
Replies (3)
Vodacom
Vodacom's reply11 Oct 2017, 21:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

TL
Thamsie L's update12 Oct 2017, 12:58
Reviewer Update
...so this is what I got instead, no call nothing yet they say my query is resolved PLS EXPLAIN! How was this resolved?..Dear Customer, Vodacom has resolved your query A2-6IK3-L7R149.The call is now closed. Vodacom Customer Care: 082 111. Kind regards, Vodacom Customer Care Gcotyelwa Nowatsha
Vodacom
Vodacom's reply12 Oct 2017, 15:27
Official

Good Day Thamsie

Thank you for taking the time to voice your enquiry.

Kindly note that feedback was sent to the number in question via sms.

Regards
RO