VODACOM STOLE MY DATA

on the 24th of September i bought data via cellphone banking. My previous data was still there not much when i got a text that my data is about 25mb and then 9mb . I then used my bank app to purchase 500mb of data. To which i did not get an sms from vodacom that i purchased. instead when I check my data it was not registered that i bought it. in fact I never received data. I sent a message to vodacom on FB messenger they said i must send proof i did and also call my bank as they can't do anything. I called vodacom again same day, i was told that the purchase shows but says i used it all on internet. This was in a space of less than 5min for me to use my data. I went to whatsapp and instagram, I would understand if data used was about 20 to 30 mb not all 500mb. So basically i never got my data and vodacom sees the purchase but they are unwilling to give me my data even when i have sent them proof that i never received the data.

I am highly disappointed that Vodacom is shying away, i have been with Vodacom and same number since i first purchased my phone for than 15 years ago. I called my Bank who said they called Vodacom and vodacom did confirm my purchase so my bank closed my inquiry also from their end. But i never received my data. I ended up using my talking points for data.

Terrible service and not sense of taking responsibility even after i show the proof that I never received any data.