Vodacom stole my data
The public should be aware the our data and therefore our money is being ****** in broad daylight from an orgaisation as big as Vodacom, everyday. In April I did an upgrade and also migrated from a Smart M to a Flexi 200 package. I was not informed that I would be forfeighting my data. I then subsequently loaded a 2gig data bundle as I require connectivity for work and couldn't wait till the end of the month for my sim swap to be done. As it turned out Vodacom also had faults with everyone who migrated in April and couldn't connect these people till 3rd May. When I finally got connected only on the 5th May. I was then informed that all previous data and sms's would be forfeighted. I belive this is wrong and effectively Vodacom stole my 2gig data bundle that had nothing to do with my package I was migrating from. Therefore Vodacom is steeling peoples data and money with no concideration or remorse that that is data purchased separately and is additional to the package and the data recieved as part if the respective package offer. This is wrong, unacceptable and the public shouldn't have to simply be made to accept this. Its theft!
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
