1 reviews | Active since Mar 2017

24 Mar 2017, 22:26

vodacom stole my data

<p>I purchased a 1gig data and in a few minutes it disappeared unanswered for no trace non of the consultants can't help they are all trying to say my phone was downloading something or I was downloading something but this has never ever happened before I always buy data and never has it ever finished in less than 10minutes, how does 1gig just dissappear like that? My apps don't run in the background I took all necessary steps how did this happen and you won't give me my data back Vodacom? I am afraid to even buy more because the same thing will happen, you clearly know tonight you had a network problem regards to recharging but you won't own up to my data mysteriously disappearing, you guys have really played me here and it's really sad you playing with my money and you taking me for a fool it's okay if you treating people like this I am not happy and I am on the verge of changing networks, people be aware these people will never help you ever once your data is ****** they won't assist you but just tell you they will report it. I clap for you guys because you really got me good you played me well thanks for showing me your true colors you guys are good. </p>

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Replies (2)
Vodacom
Vodacom's reply25 Mar 2017, 07:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update25 Mar 2017, 08:10
Reviewer Update

No one has contacted me, I can't even buy more airtime or data my phone is practically redundant because of my fear of it happening again.