IS
Itumeleng S

1 reviews | Active since Feb 2015

22 Sept 2021, 13:02

Vodacom stole my airtime while I sleep

Dear Peter

Vodacom is back again at *****ing my airtime. I was so sceptical of buying airtime since it disappears but I tried lately and again same thing happened. Went to bed with R50 woke up to R1.

I have wifi, so they must not even claim I did something with my data. Lately I have just been buying R5 because am scared of loosing airtime and now I tried to buy R100 now and again and it just runs out. Can they please reimburse me and check from their side what's causing all this. Or should I get a new sim perhaps.

0
Replies (1)
Vodacom
Vodacom's reply22 Sept 2021, 14:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team