Vodacom "Stole" My Airtime!
<p>On the 18th of March 2017, I purchased R100 airtime via my internet banking. The money was deducted from my bank account, however the airtime did not load onto my cellphone number. I initially thought that this was due to the bank being offline, however to date (20 March) the airtime has still not been loaded onto my phone number!</p> <p> </p> <p>I phoned Vodacom customer care yesterday, 19 March, and spoke to a woman by the name of Gelina. She said she would log a query for their technical team to investigate, and she advised me that I would receive an important SMS from Vodacom with a reference number which I should keep safe. Lo and behold, I am STILL WAITING for that SMS!</p> <p> </p> <p>I am highly disgusted with Vodacom that they would "*****" my airtime like this! I have paid R100 for something that I did not receive!</p> <p> </p> <p>I expect this to be sorted out ASAP!!!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per telephonic discussion,feedback provided.
Regards
FM
As per telephonic discussion,feedback provided.
Regards
FM
