1 reviews | Active since May 2016

20 Mar 2017, 07:13

Vodacom "Stole" My Airtime!

<p>On the 18th of March 2017, I purchased R100 airtime via my internet banking. The money was deducted from my bank account, however the airtime did not load onto my cellphone number. I initially thought that this was due to the bank being offline, however to date (20 March) the airtime has still not been loaded onto my phone number!</p> <p> </p> <p>I phoned Vodacom customer care yesterday, 19 March, and spoke to a woman by the name of Gelina. She said she would log a query for their technical team to investigate, and she advised me that I would receive an important SMS from Vodacom with a reference number which I should keep safe. Lo and behold, I am STILL WAITING for that SMS!</p> <p> </p> <p>I am highly disgusted with Vodacom that they would "*****" my airtime like this! I have paid R100 for something that I did not receive!</p> <p> </p> <p>I expect this to be sorted out ASAP!!!!!!!</p>

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Replies (2)
Vodacom
Vodacom's reply20 Mar 2017, 07:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Mar 2017, 13:35
Official

As per telephonic discussion,feedback provided.

Regards

FM