vE
vincent E

1 reviews | Active since Mar 2012

21 Jul 2015, 16:02

Vodacom stole money from me!!!

I have several contracts with Vodacom and have been a loyal customer for years. I learned a few days ago that I have been paying for what is called service content. This is some form of a **** whereby you have now subscribed to some website and pay a daily fee. The money gets deducted from your account automatically without any consent or verification process and is then displayed as service content on your invoice.<br> <br> I have been ****** of close to R4000 rand over the course of a few months. I enquired with Vodacom and was told that there is nothing they can do about it, except unsubscribe me from this service. So they cant verify that I have agreed to this additional charge or even provide any form of paperwork where I have registered for this, but yet they can unsubscribe me from this within seconds???<br> <br> I call BS, you stole from me!!!!!

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Replies (1)
Vodacom
Vodacom's reply22 Jul 2015, 09:31
Official
Hello vince28,

We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.

Kindly note that we are currently attending to your query and will provide feedback accordingly.

Regards
Dominic