Vodacom stole from my account and wants 14 days to give it back

*****/theft of money through unauthorised debit orders on my account for new lines I did not sign for nor receive.

Sometime in the middle of June 2019, on or around the 13th, I phoned Vodacom Online and placed an order for a 2-for-1 deal (two Samsung phones).

When I received the email from RAM Couriers pertaining to the delivery, the address was one I have never lived nor worked at previously. It was certainly not the address given to the operator when I called in (you can listen to your recordings of that conversation).

I phoned RAM immediately and updated the address, but was then told I also need to phone Vodacom and change the address with them (and also fill in a form and send it to them). They couldn’t just change the address without a form in order to prevent *****. The irony…..

I called Vodacom and, after realising the effort that I had to go to in order to fix Vodacom’s error, decided to cancel the order.

I also could not wait another few days at best to receive the order as by that time I needed a phone urgently.

I was told that if I do not sign for the package it will not be delivered, and the order will automatically be cancelled.

This week I started receiving SMSs informing of new line activations, etc.

I called the after sales number (1945) twice and was told it was a system error causing the SMSs.

I was also told that the system shows that the package was returned to Vodacom (again, you can listen to the recordings).

This morning, I was charged R125.01 and R150.01 for these two new lines.

I was informed by the call centre that it will take 14 days to refund the money (insignificant amount, but I want the interest on that money as a matter of principle). This is totally unacceptable. Vodacom *****s money from me, then wants 14 days to give it back? If I am not the only one then possible a class action suit against Vodacom is something to look into. Totally unacceptable.