JT
Jernelle T
1 reviews | Active since Jun 2019
28 Sept 2019, 12:31
Vodacom stole from Me
I've been on the phone th the call centre since yesterday I bought airtime electronically R90 in total that seems to have been deducted from my accounts t never came through on my phone . Now I have call centre agents arguing with me over my own money . Like I'm trying to rob vodacom for some reason . I've sent my bank statement . I've sent sms copies . I've sent buying history. The team leader Themba I spoke to has the worst attitude of all . And the only nice one was Noma Thank you for being so nice . But problem still not sorted I'm so sick of this network . I think I'm never gonna do any business with vodacom again . And definitely will not recommend them to anyone
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Sept 2019, 17:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Sept 2019, 17:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Oct 2019, 15:58Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, I have provided you feedback with regards to your query.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, I have provided you feedback with regards to your query.
Regards,
Consumer Website Team
Vodacom's reply01 Oct 2019, 15:58
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, I have provided you feedback with regards to your query.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, I have provided you feedback with regards to your query.
Regards,
Consumer Website Team