Vodacom stole from me!!!

I've been a vodacom user for 3 years. Never had an issue. But today I bought 2 gigs of data bundle and within 20 minutes it was gone. I was not downloading anything and all my apps and updates were closed. It also took my R110 of airtime.

I went to Cresta mall, to one of the Vodacom shops and they sent me to another shop, which sent me to the Tech shop. The tech shop then told me to call the helpline (which is not toll free). So I had to buy more airtime just to call and get NO help. I sat on hold for over 30 minutes, and when the lady came back on she said because I use an iPhone and iPhones use more data (which is the most ******** excuse I've ever heard), and also said my purchase was not showing up on their system, BUT I have a sms from Vodacom confirming my 2 gig data bundle purchase. 2Gigs usually last me at least a week. I asked for a supervisor and she said no.

I went back to the Vodacom shop in Cresta Mall and ask for a manager and they said because I'm on prepaid they can't help me and to just call the helpline. Honestly, it shouldn't matter if I'm a prepaid customer or not, I've been loyal to Vodacom for 3 years, and a paying customer. So today Vodacom ****** me of over R500 and still no one has any answers and/or willing to help. If this is the kind of customer service I can expect in the future, maybe I should just change service providers. I just wish I could get my data and airtime replaced though :( If anyone from vodacom can help, I'd appreciate it.