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Carl V

1 reviews | Active since Oct 2017

28 Nov 2017, 17:13

VODACOM STOLE FROM ME

I have been paying my account and it is up to date but stil my service has been susspended. No compensation has been provided for days I have been without service. Vodacom cannot explain why my service was suspended. It was costly as I had to contact various 087 and 011 nrs to get my service restored. Various calls has been logged and left in the hands of *********** agents. In the light of the above I am going to contact ICASA and other organisations as this is now more than 14 days unless vodacom provides me with compesation for my & costs and time my service has been suspended. The service is pathetic & agents ***********. I will not encourage any friens or relatives to sign a contract with Vodacom. It's a simple contract. I pay my account and Vodacom has an obligation to provide me with a service.

0
Replies (5)
Vodacom
Vodacom's reply29 Nov 2017, 06:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Dec 2017, 14:22
Official

Dear Carl

Feedback has been given.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

CV
Carl V's update07 Dec 2017, 14:39
Reviewer Update
The reply was still not appropriate. Vodacom tried to bribe me with airtime value of R100. Still I feel humiliated and angry. This was a bridge of contract and should be handled as such. Ref: 1- ********** ********** . I have logged a new call. I will make sure alot of future customers knows about this before making a decision
CV
Carl V's update10 Dec 2017, 13:24
Reviewer Update
No one contacted me. It looks like one needs to take further action via a legal route. Please supply me with details of your CEO, legal department or appropriate office as customar services nor solutions centre is able to assist me.
CV
Carl V's update19 Dec 2017, 14:16
Reviewer Update
On 18 November 2017 my line was locked (Full Admin Lock), reasons therefore cannot be given by Vodacom. It was only reinstated on 20 November 2017 after spending monies from my pocket to contact Vodacom Forensic Department to activate it. On the 20th November I logged a call for compensation. 1-***1 383 It was stated that I cannot be compensated by Subscriber Collections. Was is going to happen? Should I take further steps? Should I inform other subscribers of what happened to me? This post will be escalated to your Director in 48 hours if not processed. I am tired of waiting for *********** people.