Vodacom Stole close to R6000 from me

After a debit order was rejected last month, which is debited from our Companies account, I phoned Vodacom to make arrangements for payment. They asked me to 7pay +- 3000 to get my account up to date. I was assured by the call center operator that this would be all that was needed. Then on the 6th of July Vodacom debited my account with just over R5900, and on the 7th they again debited my account with over R6000! Upon phoning their call center I was told that my account was now in credit with 5900 but they would only be able to refund me in 7 to 14 working days. They said that I had given permission via sms for them to take the money from my account which is definitely not true. After insisting that they make arrangements to refund me sooner they merely said that is PROCEDURE and there is nothing they can do about it.<br> <br> I need to book travel and accommodation in Cape Town for business which I am now unable to do because of their incompetence. I stand to loose over R40 000, which my client has already paid for, if this business trip cannot happen. But Vodacom does not care about my problems. I will be opening a case of theft against them if this issue is not resolved soon.