Vodacom stole almost 600GB of data

Item: Vodacom
Rating: 1
Author: Humza S

I recently renewed my data contract on the 23 October 2024 and was told that my data will roll over to the new contract. Whilst busy in a work call on the 30th the data got depleted and when I call 082 135 I was told that my almost 600GBs of data is gone and sorry we can't do anything for you. Now it's the 4th, I'm halfway through my data allocation and vodacom expects me to buy more data when I run out...

What do I do now vodacom ?

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Replies (1)

Vodacom's replyOfficial

05 Dec 2024, 08:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply05 Dec 2024, 08:10

Official