GK
Gavin K

1 reviews | Active since Sept 2013

22 Aug 2017, 14:51

Vodacom stole airtime and won't help

On Aug 10 I read an article about ********** WASP services. On a whim I sent a STOP ALL and received an SMS saying that i was disconnected from SIX WASP services I *never* subscribed to. I checked my airtime which had been in excess of R900... and found it was about R200. It is now zero. I phone 111 and asked them to check itemised billing because my airtime was ****** and I have no way of seeing where it went because I refuse to pay the exorbitant cost of itemised billing. It is a service I never need unless I have a query like this. They refused. So Vodacom's attitude is "So you lost R900? Too bad. We won't help"

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Replies (3)
Vodacom
Vodacom's reply22 Aug 2017, 15:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Aug 2017, 14:50
Official

Good Day

Kindly note that feedback has been sent to you.

Regards

Dc

GK
Gavin K's update23 Aug 2017, 15:10
Reviewer Update
I have registered the details at waspa.org.za but am still unaware of where the R900 of airtime disappeared to. Vodacom have this information... why do they refuse to share it with me?