Vodacom stock problem???

So the new book was published that shows the specials for the month before it should have been (by a few days) which isnt a problem but the whole problem began when I asked to upgrade/open a new contract and asked for the phone + fitness watch special and the consultant in the Vodashop checked their inventory and said they dont have stock but will order...I placed my order and was also told to contact or go visit other Vodashops and maybe even VodaWorld to hear if they have in stock.

To which the answers so far has been no.

So I asked some of the sales reps there to please let me know when there will be stock delivered and available (and this was at all the locations I phoned and went to) i.e Mall at reds, Centurion mall, Vodaworld and Mall of Africa Vodashop and the answer I got everywhere I went and phoned was the same... WE DONT KNOW.

Yet this special for the contract has been running for more then a week.

So you mean to tell me you offer a service and then dont have a clue on when you can deliver the service you charge or want to charge the client?