DG
Daniel G
1 reviews | Active since Nov 2020
16 Dec 2020, 10:06
Vodacom stinks
Beginning of December I contacted Vodacom to change my banking details as I have changed banks,with a lot of frustration. They confirmed that the changes had been made. This morning my phones have been suspended without notice. After a battle to get hold of them I was told that my debit order has been canceled. I told the lady that I had changed banks. She told me that my account hasn't been updated. She updated my account. Then she wanted to know how I'm I going to pay for November which were already deducted!!! After I explained she reconnected my phones. Vodacom is the worst company in South Africa. If I don't get an apology i'll close all my accounts.
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Vodacom's replyOfficial
16 Dec 2020, 12:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Dec 2020, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DG
Daniel G's updateReviewer Update
17 Dec 2020, 12:53Well, well...you have just suspended my account AGAIN this morning! And the best I couldn't contact no one as it said the number you have dialed doesn't exist!! After I had to traveled 10km to a friends house to borrow her phone to contact Vodacom, I had to hear I have disease. That's the reason my account was suspended!! I need an Vodacom manager to call me!!!
DG
Daniel G's update17 Dec 2020, 12:53
Reviewer Update
Well, well...you have just suspended my account AGAIN this morning! And the best I couldn't contact no one as it said the number you have dialed doesn't exist!! After I had to traveled 10km to a friends house to borrow her phone to contact Vodacom, I had to hear I have disease. That's the reason my account was suspended!! I need an Vodacom manager to call me!!!