VODACOM STINKS

So i have been a customer at Vodacom for about 2 years after i struggled with this same problem to get my contract. Is it just me or has the service gotten even worse? I inquired to open a new contract for a specific phone i saw on on their online site on the 20th of August 2020 , after about 2 days later i received a phone call from the customer setvice regarding the application which they said was declined, she phoned back after an hour stating that everything was sorted out and they will call me back for confirmation , 3 days passed without anything from their side so i inquired on their Facebook page, which again a guy called me to tell me my application was declined because they couldn't get hold of me, after i gave the lady my phone number i use during the day since i work in retail. 3 days passed again and i still haven't received anything help , so i went in-store to inquire and it was told to me that I HAVE TO PHONE customer care on my own to sort it out online and cancel the order because they apparently cannot do so in-store. I once again for the 4th time give in my documents for the contract. I haven't heard from them again, so i received a call yesterday on the 1st of September to tell me that everything is fine but they don't have stock on the phone anymore so now they will have to order stock first. There was said to me once again it will be handed over to the manager for the 2nd time to help me .....and they will notify me of the next steps end of business today...and here i am , still no answer, still no contract , still no phone....., i mean if they helped me earlier when the stock was there it wouldn't be an issue now would it?? Now this ****ed me off , why must i wait 2-3 weeks before someone actually provide me with the damn phone i want to pay every month?? or even provide me with actual customer service....frigged Useless I can't wait to just cancel everything i have with them because they clearly do not give a fudge about their clients.