Vodacom still waiting

Vodacom I am still waiting for your company to rectify my issues on my last two complaints on hello peter. I was contacted on Monday by a gentlemen who's name I will add under the reference number. He assured me he would send my details to the relevant department to reset my wi fi password. I am still without wifi this whole week. He also assured me that he was going to investigate the airtime I used to buy data bundles due to issue with the WI Fi and I am yet to receive any credit to my account. Please rectify this as soon as possible.