PZ
Pieter Z

1 reviews | Active since May 2011

06 May 2025, 15:14

Vodacom - Still USELESS

On the 10th of February 2025 I wrote the most recent of numerous reviews, regarding Vodacom. For years I have been trying to get them to send me my monthly invoices by e-mail. After each review someone would call, apologise, send me the latest invoice and assure me that the matter has been resolved. However at the end of the next month - NO INVOICE

So, here I am writing again. This time I want the CEO or COO to call me, because it is clear that the rest are utterly ***********. The other problem is that their is no way that one can call the call centre and be put through to competent senior person, who can actually resolve one's problem.

No one ever follows up to see if one's problem was actually resolved. They are only interested in closed cases. I suppose because that is what they are evaluated on. NOT GOOD ENOUGH.

It is time to find out what it will cost to port my number to MTN.

0
Replies (1)
Vodacom
Vodacom's reply07 May 2025, 08:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team