KM
Khanyie M
1 reviews | Active since Jan 2014
08 Apr 2019, 15:35
Vodacom still use up our airtime even when we didnt opt in for out of data rates!!!
Network provides aren't allowed to use up our airtime when data runs out but Vodacom still does. I have called twice already for the same issue and now they said it takes 14 days for someone to look at my query while my airtime keeps getting chowed, at some moments it actually stops data services when my dat runs out, but other times it just keeps chowing! I am very much inconvenienced, all the time I must call Vodacom while they were ruled out of using up our airtime.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
08 Apr 2019, 16:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply08 Apr 2019, 16:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's replyOfficial
09 Apr 2019, 14:49Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, records indicate that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Your reference number is ***.
Regards
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply09 Apr 2019, 14:49
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, records indicate that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Your reference number is ***.
Regards
Vodacom Consumer Website Team
Vodacom Consumer Website Team
KM
Khanyie M's updateReviewer Update
09 Apr 2019, 14:55The point of me logging this complaint was cause such a response is not enough for me anymore, my airtime is still getting chowed even now!! I cannot afford to keep switching off my data because I need to log on yo my internet banking which is free as well!! I need a quick fix NOWW! stop taking my airtime and refund me all of the one you too.
KM
Khanyie M's update09 Apr 2019, 14:55
Reviewer Update
The point of me logging this complaint was cause such a response is not enough for me anymore, my airtime is still getting chowed even now!! I cannot afford to keep switching off my data because I need to log on yo my internet banking which is free as well!! I need a quick fix NOWW! stop taking my airtime and refund me all of the one you too.
KM
Khanyie M's updateReviewer Update
12 Apr 2019, 11:10PLEASE NOTE THIS MATTER CANNOT WAIT FOR 14 DAYS!!! IT IS CRITICAL, OR THEN I WILL REPORT VODACOM TO ICASA FOR DOING A THING THAT WAS RULED OUT!!!!
KM
Khanyie M's update12 Apr 2019, 11:10
Reviewer Update
PLEASE NOTE THIS MATTER CANNOT WAIT FOR 14 DAYS!!! IT IS CRITICAL, OR THEN I WILL REPORT VODACOM TO ICASA FOR DOING A THING THAT WAS RULED OUT!!!!