LF
Larry F
1 reviews | Active since Dec 2010
04 Sept 2020, 08:40
Vodacom still the worst at customer satisfaction and service
Did a upgrade with Vodacom on the 28 July 2020. When upgraded they say they had stock... it's over a month later still no device. Now it's on back order... called two more times in September then was told they getting stock the 28th August 2020. So I wait. Call in today... (Vodacom never calls me) only to hear it's still on back order. Same thing happened last year when I bought two TV's on the Vodacom app blackfriday deals. That took me 3 months to get. Vodacom has forgotten what customer service is... When you have a query with Vodacom they are really the worst at actually satisfying your issue. You can only think they just don't care about there customers anymore. Even Telkom is getting better Vodacom is getting worse.
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Replies (5)
Vodacom's replyOfficial
04 Sept 2020, 11:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2020, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LF
Larry F's updateReviewer Update
10 Sept 2020, 11:45Nobody phoned me... was forced to go to a store to do the upgrade.
Only.... So app**** but as usual vodacom disappoints.
App**** at Vodacom Canal Walk with the help of Ashley that has been very helpful. But alas the Laptop I wanted I could not get as it was on Back Order. Same as the last time I tried upgrading over the phone. So forced to take something else.
Only.... So app**** but as usual vodacom disappoints.
App**** at Vodacom Canal Walk with the help of Ashley that has been very helpful. But alas the Laptop I wanted I could not get as it was on Back Order. Same as the last time I tried upgrading over the phone. So forced to take something else.
LF
Larry F's update10 Sept 2020, 11:45
Reviewer Update
Nobody phoned me... was forced to go to a store to do the upgrade.
Only.... So app**** but as usual vodacom disappoints.
App**** at Vodacom Canal Walk with the help of Ashley that has been very helpful. But alas the Laptop I wanted I could not get as it was on Back Order. Same as the last time I tried upgrading over the phone. So forced to take something else.
Only.... So app**** but as usual vodacom disappoints.
App**** at Vodacom Canal Walk with the help of Ashley that has been very helpful. But alas the Laptop I wanted I could not get as it was on Back Order. Same as the last time I tried upgrading over the phone. So forced to take something else.
LF
Larry F's updateReviewer Update
25 Sept 2020, 16:05After 3 different choices with regards to the Laptop choice for the upgrade due to stock availability(Yes still offered by Vodacom to subscribers) I settled on one they had in stock.
So got the laptop from store at Canal Walk. Also did a TV ad on that the store tells you Samsung will be delivering.
Only to find out it's action Digital Planet that provides the TV. So about two weeks later still no TV as Digital Planet does not have stock.
The above post from Vodacom is basically them saying the query is considered resolved.
But if I don't have everything how is it really resolved.
I still say Vodacom should be seeing queries through to the end. With the end being the client actual receives the product. So the original upgrade has dragged on since 28 July 2020 and still don't have anything.
So got the laptop from store at Canal Walk. Also did a TV ad on that the store tells you Samsung will be delivering.
Only to find out it's action Digital Planet that provides the TV. So about two weeks later still no TV as Digital Planet does not have stock.
The above post from Vodacom is basically them saying the query is considered resolved.
But if I don't have everything how is it really resolved.
I still say Vodacom should be seeing queries through to the end. With the end being the client actual receives the product. So the original upgrade has dragged on since 28 July 2020 and still don't have anything.
LF
Larry F's update25 Sept 2020, 16:05
Reviewer Update
After 3 different choices with regards to the Laptop choice for the upgrade due to stock availability(Yes still offered by Vodacom to subscribers) I settled on one they had in stock.
So got the laptop from store at Canal Walk. Also did a TV ad on that the store tells you Samsung will be delivering.
Only to find out it's action Digital Planet that provides the TV. So about two weeks later still no TV as Digital Planet does not have stock.
The above post from Vodacom is basically them saying the query is considered resolved.
But if I don't have everything how is it really resolved.
I still say Vodacom should be seeing queries through to the end. With the end being the client actual receives the product. So the original upgrade has dragged on since 28 July 2020 and still don't have anything.
So got the laptop from store at Canal Walk. Also did a TV ad on that the store tells you Samsung will be delivering.
Only to find out it's action Digital Planet that provides the TV. So about two weeks later still no TV as Digital Planet does not have stock.
The above post from Vodacom is basically them saying the query is considered resolved.
But if I don't have everything how is it really resolved.
I still say Vodacom should be seeing queries through to the end. With the end being the client actual receives the product. So the original upgrade has dragged on since 28 July 2020 and still don't have anything.
LF
Larry F's updateReviewer Update
25 Sept 2020, 16:27Sorry, everything...
LF
Larry F's update25 Sept 2020, 16:27
Reviewer Update
Sorry, everything...
LF
Larry F's updateReviewer Update
05 Oct 2020, 17:24Week 3
Still don't have the TV. But got a call from Digital Planet today... saying they have a delay on my order.
Looks like another week will go without it...
Still don't have the TV. But got a call from Digital Planet today... saying they have a delay on my order.
Looks like another week will go without it...
LF
Larry F's update05 Oct 2020, 17:24
Reviewer Update
Week 3
Still don't have the TV. But got a call from Digital Planet today... saying they have a delay on my order.
Looks like another week will go without it...
Still don't have the TV. But got a call from Digital Planet today... saying they have a delay on my order.
Looks like another week will go without it...