JZ
Jason Z

1 reviews | Active since Aug 2017

11 Apr 2018, 10:03

VODACOM STILL THE GIANT THAT *****S FROM THE MAN IN THE STREET

Vodacom, just because you are a large company- do not think you can get away with doing what you want.

I changed debit order dates and accounts. Yet you tried to deduct money from the old account, YOUR ERROR. Then send sms after sms to say I must remedy it. you then actually deduct funds from the correct account. Not the amount of the invoice, but over double the amount.

I complain and get some generic **** email saying you will call me. I am travelling at the moment and want a paper trail of this as i plan to take it further. I am sure South African the world over are sick of you **** service. i have been a client of yours since you opened your doors. How about actually doing something right and going beyond the usual **** service you are renowned for.

YOU made a mistake and expect me to pay the price, how does that work. HOW ABOUT YOU CONTACT ME ON THE NUMBER I HAVE ASKED YOU GET HOLD OF ME ON.

0
Replies (2)
Vodacom
Vodacom's reply11 Apr 2018, 10:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JZ
Jason Z's update11 Apr 2018, 10:56
Reviewer Update
Dear Vodacom, Your response is generic and as pathetic as your service. I have given new contact details to contact me on. Have you bothered to try contact me? NO, why not? Your service is shocking.