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Nicolaas M

1 reviews | Active since Aug 2014

17 May 2018, 09:32

Vodacom still taking my money!

Good day

I posted the below review about a month ago after which Vodacom assured me that the problem is sorted out. I changed my rating form 1 to 5 because of their swift reaction. Now a month later and the R106.92 is still being deducted from my account! Can you please stop deducting MY money.

"Last year Aug I accidently subscribed to a News Content Service (or WASP Services) on my Vodacom Contract, paying an extra R106.92 per month extra. Luckily I realized this in January 2018 and canceled it (or so I thought) by sms'ing "STOP ALL" to 31050, the number I got form a Vodacom walk in center.

Then on March the 20th I realized that the amount is still being deducted from my account. I called the Vodacom customer line, explained my predicament I waited for it to be resolved. The lady tried helping me but she could not pickup from Vodacom's side that I belong to any WASP services. I said that is not possible as there has been a item marked "Content Service" on my April account and Vodacom is deducting money from my account. She took my details and said she will forward my query to a solution expert. On the 26th of March I got a sms saying my query has been closed, thus thinking that it has been resolved.

Then on Saturday I got my bill and to my surprise Vodacom is still deducting R106.92 from my account!!! I don't know how this is possible as I have raised it and followed everything they said. The most worrying thing for me is that Vodacom don't pick up that I belong to a WASP service. This can only mean that I was correctly unsubscribed in January al ready from the WASP and Vodacom is now pocketing that money for themselves, thus *****ing my money for the past 4 months.

I am furious for Vodacom as they are robbing us al ready with excessive data prices and now they are taking my money for doing nothing. This is unacceptable and can not go on like this!"

0
Replies (3)
Vodacom
Vodacom's reply17 May 2018, 09:34
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

NM
Nicolaas M's update11 Jul 2018, 11:12
Reviewer Update
My issue has not been resolved!!!! Please see below email thread from Rudi-Jo Le Roux. I noticed Vodacom is charging me R649 for 2Gig of prepaid data on my June statement! On the App, where I bought it, it says its R249 why am I paying R400 more? Vodacom is literally *****ing my money. From: Nicolaas Mostert Sent: 10 July 2018 10:44 AM To: ********** Subject: RE: EC-1JEX-2K614Y Good day Any update? It seems to me the only time Vodacom ever responds is when you take them on social media. That is probably the route to go now. Regards/Groete Nicol Mostert B.Eng Civil (Stell.) Project Engineer Network Engineering & Design – HV Systems Brackenfell Complex, PTM Building, 1st Floor, Room 149 Eskom Holdings SOC | Western Cape OU Tel: +27 (021) ********** Cell: ********** Email: ********** From: Nicolaas Mostert Sent: 02 July 2018 09:13 AM To: ********** Subject: RE: EC-1JEX-2K614Y Good day Any feedback as to when Vodacom will attend to my query? Regards/Groete Nicol Mostert B.Eng Civil (Stell.) Project Engineer Network Engineering & Design – HV Systems Brackenfell Complex, PTM Building, 1st Floor, Room 149 Eskom Holdings SOC | Western Cape OU Tel: +27 (021) ********** Cell: ********** Email: ********** From: Nicolaas Mostert Sent: 28 June 2018 06:46 PM To: ********** Subject: Re: EC-1JEX-2K614Y Good day I would like to inform you that Vodacom AGAIN debited my account for Content services. This time it's MORE, a whole R138. When will this stop and who is taking the money if there is no Content Services provider? Vodacom? After I noticed this I checked my whole account and last month (May) again. Vodacom never credited my account as promised in the mail below. Why did this not happen? I also noticed Vodacom is charging me R649 for 2Gig of prepaid data on my June statement! On the App, where I bought it, it says its R249 why am I paying R400 more? Vodacom is literally *****ling my money. Vodacom now ows me approximately R659! I await your reply. Regards Nicolaas Sent from Samsung Mobile From: ********** Sent: Thursday, 17 May, 12:03 Subject: EC-1JEX-2K614Y To: Nicolaas Mostert Dear Nicolaas We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. Kindly be advised I have credited the content service charge (R121.89 incl vat) on your May invoice which will reflect within 24 hours on your Vodacom account. Please also note that the content services have been cancelled in April. Regards, Rudi-Jo Le Roux Vodacom Consumer Website Team This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners. ?This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
NM
Nicolaas M's update11 Jul 2018, 11:12
Reviewer Update
My issue has not been resolved!!!! I noticed Vodacom is charging me R649 for 2Gig of prepaid data on my June statement! On the App, where I bought it, it says its R249 why am I paying R400 more? Vodacom is literally *****ing my money.