1 reviews | Active since Oct 2016

05 Dec 2016, 11:44

Vodacom STILL taking my money

<p>This complaint was posted in last week, i recieved a message saying that Vodacom will contact me.....</p> <p>NOBODY has contacted me at all, i try calling Vodacom now and i get shunted from consultant to consultant. Nobody has any idea what to do???????????????? </p> <p>Last month i had the same problem.</p> <p>I had a consultant contact me from Solutions department and a credit was received.</p> <p>Now this month same story..</p> <p>My previous complaints are the same problem and still nothing has been solved.</p> <p>I was told that my package has been migrated and i should not get charged for data which is what is happening. So after all the back and forth phone calls etc i still get debited with R722 this morning</p> <p>I phoned Vodacom during the month of November and they assured me that my account will only be debited with the amount of R174.56 BUT this morning my account get debited with R722.. I am fuming mad as now when a credit is put through i have to wait for over 7 days to receive my OWN money back which should not have been taken in the first place. Vodacome needs to contact me asap and have this sorted out!!!!!!!!!!!! </p>

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Replies (1)
Vodacom
Vodacom's reply05 Dec 2016, 12:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team