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Stefan C

1 reviews | Active since Nov 2012

03 Aug 2017, 11:58

Vodacom still taking money out of my account after cancellation

<p>I did a Cell - C buy out about a year ago because I already was unsatified with Vodacom.</p> <p> </p> <p>Now my contrack was supposed to run out by January 2017 but they decided that I should still pay even though my number is with Cell c and does not exist with Vodacom.</p> <p> </p> <p>Vodacom received my cancellation last year after the initial buy out. </p> <p>I went to Vodacom last month as well and the Vodacom Consultant garuanteed me that the debit order will not go down again, well it went down again!!</p> <p> </p> <p>I need this matter resolved and my money which is now R4000 back!!</p>

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Replies (3)
Vodacom
Vodacom's reply03 Aug 2017, 12:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Aug 2017, 16:25
Official

Dear Stefan,

We've responded to you via email and await your response.

Regards,

UW

Vodacom
Vodacom's reply10 Aug 2017, 12:54
Official

Dear Stefan,

Thank you for your patience.

I've responded to your latest email with feedback.

I do apologise for any inconvenience caused.

Regards,

UW