AG
Alda G
1 reviews | Active since Apr 2018
05 Mar 2019, 14:57
VODACOM STILL SUCKS!!!
So, I see...this is now how Vodacom handles upgrades: you, as the customer, see that it's time for an upgrade. You, as the customer, phone Vodacom to upgrade. Vodacom leaves you in the lurch in terms of everything, your phone NEVER gets delivered, your upgrade NEVER is done and Vodacom just doesn't bother any further!!! You, as the customer, start to follow up with Vodacom. Vodacom shrugs its shoulders, cancels your upgrade and does it all over over again...ONE WHOLE MONTH LATER!!!
The worst experience I have ever had!!! EVEN GOING TO HELLO PETER DIDN'T SPUR VODACOM!!!
PURELY DISGUSTED!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Mar 2019, 15:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Mar 2019, 15:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Mar 2019, 11:31Dear Alda,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. Please contact our Upgrades Team on *** (free call from Vodacom sim) for assistance with your upgrade.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. Please contact our Upgrades Team on *** (free call from Vodacom sim) for assistance with your upgrade.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Mar 2019, 11:31
Official
Dear Alda,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. Please contact our Upgrades Team on *** (free call from Vodacom sim) for assistance with your upgrade.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. Please contact our Upgrades Team on *** (free call from Vodacom sim) for assistance with your upgrade.
Regards,
Vodacom Consumer Website Team
AG
Alda G's updateReviewer Update
07 Mar 2019, 09:36I AM UTTERLY SPEECHLESS!
Just this morning, at 08:05, I received an SMS from Vodacom: "Dear Valued Vodacom Customer.....bla-bla-bla".
In short: your contract is going to expire - please upgrade or let your contract run from month to month.
I HAVE BEEN TRYING TO UPGRADE SINCE 02.02.2019!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
VODACOM is stuffing up my upgrade OVER AND OVER AND OVER AND OVER!!!!!!!!!!!!!!
What MORE do i have to do to upgrade???
I SHOULD MAYBE SCHEDULE AN APPOINTMENT WITH SHAMEEL AZIZ-JOOSUB and get JOHAN VAN GRAAN from RISK MANAGEMENT involved in this stuffed up process so that the WHOLE STUFFED UP PROCESS CAN BE AUDITED!!!!!!
AND DON'T RESPOND WITH THE AUTOMATED RESPONSE:
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
UPGRADE MY PHONE!!!!
AG
Alda G's update07 Mar 2019, 09:36
Reviewer Update
I AM UTTERLY SPEECHLESS!
Just this morning, at 08:05, I received an SMS from Vodacom: "Dear Valued Vodacom Customer.....bla-bla-bla".
In short: your contract is going to expire - please upgrade or let your contract run from month to month.
I HAVE BEEN TRYING TO UPGRADE SINCE 02.02.2019!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
VODACOM is stuffing up my upgrade OVER AND OVER AND OVER AND OVER!!!!!!!!!!!!!!
What MORE do i have to do to upgrade???
I SHOULD MAYBE SCHEDULE AN APPOINTMENT WITH SHAMEEL AZIZ-JOOSUB and get JOHAN VAN GRAAN from RISK MANAGEMENT involved in this stuffed up process so that the WHOLE STUFFED UP PROCESS CAN BE AUDITED!!!!!!
AND DON'T RESPOND WITH THE AUTOMATED RESPONSE:
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
UPGRADE MY PHONE!!!!