HW
Henry W

1 reviews | Active since Sept 2016

03 Jun 2017, 09:52

Vodacom still sucks

<p>This company just does not care about their clients.</p> <p>I pre ordered my s8 with accesory pack and after it was approved they coould not give me the phone and contract. It was approved on the 8th of May 2017 and after spending many days of communication with them it was apparent they are completely useless and the people are not trained to do their jobs.</p> <p> </p> <p>To cancel takes 7 days which in itself is rediculous and they just want to force you to wait for them to get their things in place.</p> <p> </p> <p>Is it really that difficult vodacom?</p> <p>On the 2nd of June 2017 I was informed that my phone will be delivered, but without the accesory pack because the pre order special has expired. ARE YOU SERIOUS???</p> <p>Is it my fault that you suck at doing anything right? NO!!</p> <p>So why must I be the one losing when you are useless?</p> <p> </p> <p>Maybe you should be giving me more to appologise for the time and money I have lost in waiting a month to get my contract and phone delivered.</p> <p> </p> <p>This just proves that you are losing ****omers big time and there are many people leaving because your service sucks!!!</p>

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Replies (1)
Vodacom
Vodacom's reply03 Jun 2017, 10:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team