VODACOM STILL *****ING FROM CUSTOMERS

You need a strong constitution if you want to try and do business with this ********* company.

Their FB page is littered with hundreds of complaints from customers about exactly the same issue: they put credit (air time or data) on their phones and it disappears before they can use it. The flaccid acknowledgements from Vodafone... but nothing changes.

How does the regulator allow this ******** outfit to stay in business?

I had R280 credit on my phone. Turned phone off and did not use for 6 weeks. Switched it on and my credit was at R20. Topped up with R100 and switched phone off. Turned it on 4 hours later to find my balance was R20

Vodacom stole almost R400 from me. I have ditched the sim, thank god it was only payg, and I’ve joined a different network. Obviously I will never see my money again. I want to warn people about the EMOTIONAL COST of trying to do business w ith Vodacom. Nobody cares, they pass you around department after department, they put you on hold over and over again, or provide inane responses on FB.

They spout their 'process' at you like automatons and so it goes on. Why worry about robots taking over jobs - when at Vodacom they just turn the humans into robots.

None of them has even a trickle of empathy, concern or care. None of them is remotely bothered that you are paying them for bad service/ faulty phone and all the consequential losses that that incurs. I wonder how many customers they lose each year.

May this accelerate.... I am fascinated to see at what point the CEO actually notices what a dumpster fire of an organisation he is running. It is tiring to respond to people who loathe you and and have contempt for you and who just want to move your problem off their screen and on to someone else's. Be warned!