vodacom still robe the poor

I had a cellphone contract with Vodacom for 22months. <br> due to my financial situation, I phoned them on the 30th of December 2015 to request a settlement fee for my acc. My contract was expiring if Feb 2016. They quoted me on the phone and sent me an email as well. I was quoted 387.47 (my monthly fee was R269) The quotation was valid for 7 days.<br> I paid that amount the next day 31 Dec and emailed everything back to them the same day.<br> <br> on the 3rd of Jan, a Debit order went off. I phoned them, they explained that the amount deducted was for December invoice and that it was not included on the quotation. I was told that my account has been closed and they will be no more deduction.<br> <br> Today when I got home I was surprised to get a statement for January that will be deducted in February.<br> When I contacted them, Their excuse was that they were closed on the 1st, 02 and 3rd. Yes, they received my papers on the 31st but closed the account on the 4th (mara, is that my fault? The cancellation quotation was valid for 7 days including the 1st,2,3 and 4th) I settled the account in one day but still have to pay them till the end of the contract term. <br> something must be done. I am not happy<br> <br> C Sedibe