VC
Vince C
1 reviews | Active since Oct 2020
24 Nov 2020, 17:29
Vodacom still pathetic
I have been a vodacom customer for around 20 years. Following an upgrade that took forever and was a nightmare I have not received the promised 10gb of data once in the first two months since my upgrade.
I have phoned to call center several times. I have posted here about the poor experience and lack of data bearing loaded. I received a call from vodacom off my last hello Peter post and was promised it would be resolved.
I again had to call last week to be told that the data was loaded but the final step fro it to replace on my account was not completed. Yet nearly a week later still no data loaded.
It is nothing short of pathetic.
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Replies (1)Vodacom's replyOfficial
24 Nov 2020, 21:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Nov 2020, 21:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
