VC
Vince C

1 reviews | Active since Oct 2020

24 Nov 2020, 17:29

Vodacom still pathetic

I have been a vodacom customer for around 20 years. Following an upgrade that took forever and was a nightmare I have not received the promised 10gb of data once in the first two months since my upgrade.

I have phoned to call center several times. I have posted here about the poor experience and lack of data bearing loaded. I received a call from vodacom off my last hello Peter post and was promised it would be resolved.

I again had to call last week to be told that the data was loaded but the final step fro it to replace on my account was not completed. Yet nearly a week later still no data loaded.

It is nothing short of pathetic.

0
Replies (1)
Vodacom
Vodacom's reply24 Nov 2020, 21:28
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team