Vodacom still not resolved my cancelled upgrad request

<p>I have contacted vodacom after my first report on Helo Peter, but i still dont have a solution to my cancelation request.</p> <p>I was told that my upgrade was done by a franchise called Fusion, was told to speak to Edward, who is never available, i then spoke to Lee on Friday 29 July 2016, he promised to contact me Monday 1 August 2016, i've been trying to get hold of the Fusion managers to remove the upgrade done on my number, because i have cancelled it telephonically, its still not done. In fact when i call the upgrades/retentions, i get a message that state i do not quatlify for an upgrade, only in April 2018. This means the cancellation was not done and its now almost a month. i've tried to contact Fusion, but are put on hold and then the line disconnects or take me to 'rating vodacom' What do you expect will i rate vodacom????</p>