CI
Christian I

1 reviews | Active since Nov 2014

31 Dec 2016, 00:07

Vodacom still not resolved incorrect billing

<p>Vodacom messed up my contract when I upgraded. I got double billed for line rental and they billed me for the free promotional 5Gb data 2 months in n row. I tried to get this resolved with them many times but it is still not sorted. I posted this on HelloPeter. They said a consultant will contact me. It never happened. They then said it is sorted out. But when I login to my account and check my billing they only removed the billing of the 5Gb data and I am still being double billed for line rental for last month. This month I am still billed for 5Gb data and no idea why. This is not acceptable.</p>

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Replies (3)
Vodacom
Vodacom's reply31 Dec 2016, 09:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Jan 2017, 09:44
Official

Kindly note the reported instance has been reviewed and addressed.

Please refer to our correspondence for final update and feedback.

Warmest regards

Elroy

Vodacom
Vodacom's reply04 Jan 2017, 09:44
Official

Kindly note the reported instance has been reviewed and addressed.

Please refer to our correspondence for final update and feedback.

Warmest regards

Elroy