1 reviews | Active since Nov 2014
Vodacom still not resolved incorrect billing
<p>Vodacom messed up my contract when I upgraded. I got double billed for line rental and they billed me for the free promotional 5Gb data 2 months in n row. I tried to get this resolved with them many times but it is still not sorted. I posted this on HelloPeter. They said a consultant will contact me. It never happened. They then said it is sorted out. But when I login to my account and check my billing they only removed the billing of the 5Gb data and I am still being double billed for line rental for last month. This month I am still billed for 5Gb data and no idea why. This is not acceptable.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Kindly note the reported instance has been reviewed and addressed.
Please refer to our correspondence for final update and feedback.
Warmest regards
Elroy
Kindly note the reported instance has been reviewed and addressed.
Please refer to our correspondence for final update and feedback.
Warmest regards
Elroy
Kindly note the reported instance has been reviewed and addressed.
Please refer to our correspondence for final update and feedback.
Warmest regards
Elroy
Kindly note the reported instance has been reviewed and addressed.
Please refer to our correspondence for final update and feedback.
Warmest regards
Elroy
