Vodacom still not resolved after 2½ months

Item: Vodacom
Rating: 1
Author: Terry van der Peet

There is still no resolution to my problem, even after the one and only phone call in 2 months on Thursday from Hlengiwe, who is part of the Vodacom/hellopeter department. She asked if my issue was resolved to which I said that it was not. She promised to phone me on Friday. Needless to say, that didn't happen, as expected!! I've opened up a case with the National Consumer Council

Helpful (0)

Replies (3)

TvdP

Terry van der Peet's updateReviewer Update

11 Jul 2021, 11:33

I can see from other reviews that I am not the only customer who is struggling to get their promised voucher.
It's all lies and deception from Vodacom!!

TvdP

Terry van der Peet's update11 Jul 2021, 11:33

Reviewer Update

I can see from other reviews that I am not the only customer who is struggling to get their promised voucher.
It's all lies and deception from Vodacom!!

Vodacom's replyOfficial

12 Jul 2021, 11:14

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply12 Jul 2021, 11:14

Official

TvdP

Terry van der Peet's updateReviewer Update

12 Jul 2021, 12:22

Ja ja. Just the same old automated response as before. Totally meaningless. No action. Once again, Vodacom show their complete lack of support for their customers

TvdP

Terry van der Peet's update12 Jul 2021, 12:22

Reviewer Update

Ja ja. Just the same old automated response as before. Totally meaningless. No action. Once again, Vodacom show their complete lack of support for their customers