MS
Marlene S
1 reviews | Active since Apr 2021
01 Aug 2023, 13:03
Vodacom still not refunded my money. Empty promisesmises
Not even one star is valid. All the problems with Vodacom and still no refund!!! This is such. Bad company. They put on that they responded privately because they did not want anyone to see their pathetic reply. I am going to sue them. they think they get away with taking money from the elderly with no consequences. Unacceptable, no business ethics in my opinion.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Aug 2023, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply01 Aug 2023, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
MS
Marlene S's updateReviewer Update
04 Aug 2023, 12:00I have Not been assisted with the refund and it is now 10 days!!!! I want the money paid back with interest because I need to pay what is now outstanding due to the incompetence of Vodacom. I believe Stellenbosch University is looking into and bringing to book companies incepting debit orders without permission. I too, am taking this to the FSB and I am going to sue Vodacom for the distress this has caused and the interest I have incurred. I need the legal team and your compliance officer to contact me immediately. You are quick to take payment. It is shocking!!!
MS
Marlene S's update04 Aug 2023, 12:00
Reviewer Update
I have Not been assisted with the refund and it is now 10 days!!!! I want the money paid back with interest because I need to pay what is now outstanding due to the incompetence of Vodacom. I believe Stellenbosch University is looking into and bringing to book companies incepting debit orders without permission. I too, am taking this to the FSB and I am going to sue Vodacom for the distress this has caused and the interest I have incurred. I need the legal team and your compliance officer to contact me immediately. You are quick to take payment. It is shocking!!!
MS
Marlene S's updateReviewer Update
04 Aug 2023, 12:03I HAVE NOT BEEN ASSISTED WITH A REFUND AND THIS MATTER IS NOT RESOLVED. I WANT YOUR COMPLIANCE OFFICER AND LEGAL TEAM TO CONTACT ME TO GET THE RELEVANT DOCUMENTATION FOR MY ATTORNEY AND THE FSB.
MS
Marlene S's update04 Aug 2023, 12:03
Reviewer Update
I HAVE NOT BEEN ASSISTED WITH A REFUND AND THIS MATTER IS NOT RESOLVED. I WANT YOUR COMPLIANCE OFFICER AND LEGAL TEAM TO CONTACT ME TO GET THE RELEVANT DOCUMENTATION FOR MY ATTORNEY AND THE FSB.